TR3 customers are never alone - we have a dedicated team of CPG specialists assigned to support our customer base. These support services are tailored to each solution in order to provide our customers the highest level of service at the lowest cost possible. TR3 Support Services include the following:

		An online self-service portal which gives customers the ability to sign up and register for the On-Demand service; upload data for cleansing and analysis, and access to reports and alerts. Additional reference information is available through FAQ sections and reference documents, and TR3 business analysts are always available to provide additional assistance.
		Each customer has an assigned client management team, with multiple points of contact that handle all phone support and on-site customer service during and after the implementation of our solution.
		E-mail alerts regarding changes to the On-Demand solution that affect your organization. Examples of alerts include: new reports and dashboards, changes to data exchange instructions, and new information on retailers.